000031186 - RSA Authentication Agents and Extensible Authentication Protocol

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031186
Applies ToRSA Product Set : SecurID
RSA Product/Service Type : RSA Authentication Agent for Windows
RSA Version/Condition: 7
Platform : Windows
Product Description : Authentication Agent
IssueProvide two-factor authentication for a Microsoft Virtual Private Network (VPN) solution.
ResolutionRSA Authentication Agent 6.1.4 for Windows offered remote authentication for Routing and Remote Access Service with and without the Extensible Authentication Protocol (EAP) however this agent is no longer supported by RSA as of December 2012 but the agent is still available for download for those customers wishing to still use it without support.
The RSA EAP Client 7.1 for Microsoft Windows is also no longer supported by RSA as of December 2012 and product life cycle information is available at URL http://www.emc.com/support/rsa/eops/agents.htm.
RSA only offers RSA Authentication Agent 7.x for Windows to protect the local console access or remote access via a Remote Desktop Connection of the Windows workstation for supported Windows platforms.
Please refer to URL https://technet.microsoft.com/en-au/network/dd420463.aspx for Microsoft's networking and access technologies such as DirectAccess and Routing and Remote Access Service (RRAS). Microsoft DirectAccess uses RADIUS for sending authentications to an RSA Authentication Manager deployment and Microsoft have a test lab guide to demonstrate Direct Access with One-Time Passwords (OTP) and RSA SecurID at URL https://technet.microsoft.com/en-us/library/hh831544.aspx

NOTE : please contact RSA Customer Support should the RSA links in this article fail to work or take you to the correct page and contact Microsoft where the Microsoft links fail.
NotesRSA has a certification program to assure customers on leading products and their interoperability with RSA products. Please visit the EMC Technology Partner Program at URL https://gallery.emc.com/community/marketplace/rsa?view=overview to check on what third-party products have been certified.
Contacting RSA Customer Support
TelephoneFor urgent issues use on of the telephone numbers listed at URL http://www.emc.com/support/rsa/contact/phone-numbers.htm 
EmailFor non-urgent issues email support@rsa.com
Case Management is found at URL https://knowledge.rsasecurity.com/scolcms/mysupport.aspx
   (requires access to RSA SecurCare Online)