000032883 - How to Apply or Refresh License key in RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032883
Applies ToRSA Product Set: Archer
RSA Version/Condition: All
 
IssueWhen new Solutions are licensed, ODA's (On Demand Application) changed, licensed users or other changes have been made to an existing license, the license key needs to be refreshed in order to reflect these changes. 
Occasionally, there are maybe other situations where refreshing the key is a recommended step.  
Resolution
Below are the steps to update the license key. (Automatic version)


  1. Log onto one of the Archer servers.


  2. Open the Archer Control Panel as administrator (right click, choose 'Run' as administrator)


  3. Double-click instance name on the left side of the ACP


  4. At the top, you will see the option "Update License Key" button (select this)


  5. Paste or type the new license key into the boxes (a paste will populate all the boxes)
    User-added image 


  6. Complete additional information (these additional required fields are not verified so you can just enter a single character in each)
     User-added image


  7. Select Automated if you have internet access on that server  (or manually if you don't… see below)
    User-added image


  8. Click Activate
    User-added image


  9. Verify License details at top of Instance Information section of ACP (your details will be different than those shown below)
    User-added image 


  10. Click ‘Save All’ at top right of ACP
    User-added image


  11. Close the ACP

 
 
Below are the steps to update the license key. (Manual version)


  1. Log onto one of the Archer servers.


  2. Open the Archer Control Panel as administrator (right click, choose 'Run' as administrator)


  3. Double-click instance name on the left side of the ACP


  4. At the top, you will see the option "Update License Key" button (select this)


  5. Paste or type the new license key into the boxes (a paste will populate all the boxes)
    User-added image
     


  6. Complete additional required information (name is not locked to license, any name will suffice)
    User-added image
     


  7. Select the Manual activation method radio button
    User-added image
     


  8. You should now see the Activation Request Token has in the text box.
    Click the ‘Copy token to clipboard’ option at the bottom of this window.
    User-added image
     


  9. Go to https://activation.archer.rsa.com (from any computer that has internet access)


  10. This page will provide instruction on how to generate the license key hash.


  11. Paste the Activation request token into the first box. (right click in box and select paste)


  12. Click ‘Submit Activation Request’


  13. Once the second box is populated with a returned key hash, copy ENTIRE contents
    Highlight all text, right click and select copy. This specific hash can only be used once and
    will need to be regenerated each time the key is refreshed


  14. Go back to the ACP and paste entire contents into Archer Control Panel ‘License Key’ window.


  15. Click Activate
    User-added image


  16. Verify License details at top of Instance Information section of ACP (your details will be different than those shown below)
    User-added image


  17. Click Save All
    User-added image


  18. Close the ACP

Notes
This document makes some assumptions:

  • That you have your license key (new or existing)
  • That you have admin access (login ability and local admin access) to an Archer server where the Archer Control Panel can be run. (web or the application/services server) 
Note that in order to do an ‘Automatic’ activation, the server running the Archer Control Panel will need Internet access. If internet access is not available, refer to the ‘Manual’ instructions at the bottom of this document.

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