000032830 - RSA ECAT ConsoleServer service stops automatically soon after started and test connection fails with ECAT Packager

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032830
Applies ToRSA Product Set: ECAT
RSA Version/Condition: 4.1.1
 
IssueIn ECAT new installation, on the steps to generate Agent package with ECAT Packager, Connection Test returns FAILED.
User-added image
ConsoleServer service stops automatically soon after started and cannot stay running.
ConsoleServerServiceOutput shows as follows and it stops at Starting anti-virus engine... process.
User-added image
ResolutionRemove “(local)” in ConsoleServer.exe.config under AntiVirusConfiguration.

From


<add key="AntiVirusConfiguration" value="(local)"></add>
To
<add key="AntiVirusConfiguration" value=""></add>

 

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