|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1.0
Platform (Other): Cisco ASA
O/S Version: ASA 9.1.7
|Issue||New pin mode and next tokencode mode always result in a failure when using Cisco clients after the recent upgrade to ASA 9.1.7|
passcode format error and authentication failure
Error on the Cisco client:
"Session operation failure processing request from agent"
|Resolution||This is a Cisco bug (with reference: CSCuy89425), and it occurs with the securID native protocol. |
1. Switch to Radius protocol (as per the integration guide).
2. Authenticate from the Self-Service console when a token is in new pin mode or next tokencode mode.