|Applies To||RSA Product Set: Adaptive Authentication (OnPrem)|
RSA Product/Service Type: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.x
|Issue||Some organizations or households will have a computer available where everyone shares the same device. There is a feature in AAOP that allows this "husband and wife" scenario. This feature all depends on subsequent users on the machine being created or bound to the desktop/browser by using the deviceTokenCookie from the previous user. This feature will work with two or more users on the same device.|
|Tasks||When first enrolling, or when first using a new browser that others are also using, do not clear the cookies if you plan on binding to the device. Using the other person's cookie ensures the new user is bound to the same device and prevents another desktop from being created. Clearing cookies will cause a new desktop to be created in the database and then when you, or another user on the device, try to authenticate a device token mismatch will occur and the binding will be removed.|
|Resolution||If you keep having trouble losing your binding, try the following|
A new user who cleared cookies first and bound, could break the next users binding, since a new desktop would be created. Using the previous users device token cookie ensures they are bound to the same device in the database and will avoid extra challenges.