000032324 - How to locate the RSA SecurID Software Token app for iPad in Apple App Store

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032324
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Software Token
Platform: Apple iOS
IssueUnable to locate the RSA SecurID Software Token app in the Apple App Store when using an iPad.
ResolutionThe RSA Software Token App was developed for the iPhone.
When searching for this app in the Apple App Store from an iPad, the search criteria needs to change from "iPad only" to "iPhone only".  
Once this is changed, the app will be visible to download and install on the iPad.
To locate the app, follow the steps below.
  1. Open the Apple App Store on the iPad device.
  2. In the search field, type "RSA SecurID software token" (without quotes).
  3. Change the search criteria from iPad Only to iPhone Only.
     
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  4. The RSA SecurID Software Token should now be visible to download and install.
     
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