|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Software Token
Platform: Apple iOS
|Issue||Unable to locate the RSA SecurID Software Token app in the Apple App Store when using an iPad.|
|Resolution||The RSA Software Token App was developed for the iPhone.|
When searching for this app in the Apple App Store from an iPad, the search criteria needs to change from "iPad only" to "iPhone only".
Once this is changed, the app will be visible to download and install on the iPad.
To locate the app, follow the steps below.