000032312 - Clarification of "Notifications Failed Email Attempts" report contents in RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016•Last modified by RSA Customer Support on Jun 9, 2019
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Article Number000032312
Applies ToRSA Product Set: Archer
RSA Version/Condition: All
IssueQuestion:

When a user configures am on-demand notification template and addressed it to Joe.Bogus@Bogus.com

No such email address exists, so presumably, the email delivery failed. Yet the Notifications Failed Email Attempts report does not list this email. How are failures of On-Demand Notification templates recorded and tracked?
ResolutionAnswer:

The confusion stems from the definition of a "failed email attempt." The following two Archer notification reports:
  • Notifications Sent
  • Notifications Failed Email Attempts
They do not provide any information about whether or not a notification email was successfully delivered.

Instead, the reports indicate whether Archer was able to connect with the mail server listed in the Archer Control Panel and forward the email to it.
  • If a notification email is listed as sent, that means it was forwarded to the outgoing mail server and sent to the recipient's email address. It may have been successfully delivered -- or it may have bounced for some reason, such as an invalid email address.
  • If the notification is listed as a failed attempt, this means that Archer was not able to forward it to the outgoing mail server, perhaps because of a problem with network connectivity or with the mail server itself.
The above is true for any notification type, including on-demand notifications.

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