000032081 - Add Middle Name to User Accounts All Report in Access Control Reports in RSA Archer 5.5.3

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032081
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.5.3
 
IssueThere is a discrepancy in how the Middle Name is missing from the 'User Accounts All Report' and how it is displayed in the 'Members by Group Report' when exported to CSV. The 'User Accounts All Report' needs to have a middle name in the same formatting as 'Members by Group Report' so that users with similar names can be easily distinguished.
In this example the users name is Tom Midd Jones who has a user name of tjones.
'User Accounts All Report' in CSV format
Name,User Name,Role(s),Email Address,Status
"Jones, Tom",tjones,"_Test Role
'Members by Group Report' in CSV format
Group Name,Description,Members
"Test Group", "This is a test group", "Jones, Tom Midd"

 


ResolutionThe enhancement would normalize the two reports, example bellow.
'User Accounts All Report' in CSV format
Name,User Name,Role(s),Email Address,Status
"Jones, Tom Midd",tjones,"_Test Role
'Members by Group Report' in CSV format
Group Name,Description,Members
"Test Group", "This is a test group", "Jones, Tom Midd"

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