000032596 - How to clear out stuck Health & Wellness alarms in RSA Security Analytics 10.5

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032596
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics UI, Health & Wellness
RSA Version/Condition: 10.5.1.0
Platform: CentOS
O/S Version: EL6
IssueThere are a few alerts in the Health and Wellness Alarms tab that will not clear out.  
However, further investigations shows that the alerts are not current or should have already been cleared.
ResolutionThis issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release.
To resolve the occurrence, perform the workaround below.
  1. Disable the corresponding policy (e.g. Broker policy for the Broker alarm, etc.) and save the change.
  2. Verify on the Alarms tab that the alarms have been cleared.
  3. Re-enable the policy.

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