000032007 - How to redirect the SOS report to a different directory with the dlpsupporttool data collection tool in RSA DLP

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032007
Applies ToRSA Product Set: Data Loss Prevention (DLP)
RSA Product/Service Type: Network
RSA Version/Condition: 9.6, 9.6 SP1, 9.6 SP2
Platform: CentOS
O/S Version: EL6
TasksBy default the dlpsupport data collection tool generates the SOS report under /tmp directory.

This can be changed to an alternate directory by following the instructions in this article 
ResolutionThe default directory for the SOS report can be changed by modifying the dlpsupporttool script.
Locate /opt/tablus/bin/dlpsupporttool
By default dlpsupporttool has the following:

dlpsupport_analyzer -q -r /home/tablus
sosreport -o rsadlp,general,filesys,memory

Change the default path to an alternative path with the following:
dlpsupport_analyzer -q -r /home/tablus --path "/home/tablus/"
sosreport -o rsadlp,general,filesys,memory --tmp-dir /home

--tmp-dir defines the directory where SOS report is generated in.
In the above example it generates the SOS report under /home.

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