000032290 - Unable to save new or existing workflow in IE11 using RSA Via L&G 6.x

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032290
Applies ToRSA Product Set: Identity Management and Governance (IMG), Via Lifecycle and Governance (L&G)
RSA Version/Condition: 6.9.1 GA
Platform: Linux
Product Description: Access Certification Manager (ACM)
JRE: 1.7.0_45
Browser: IE 11
 
Issue
Issue #1:     When saving a newly created workflow in IE11, you will not be able to do so because the 'Finish' button is greyed out.

Create new workflow and save your workflow by clicking 'Finish' button. 

 
CreateWF-UnableToSave


Issue #2:      When saving an existing workflow edited in IE11, you will be able to click 'Ok' button, however your changes are not saved.
 

Edit an existing workflow and click 'Ok' button to save and apply your changes.


EditWF-UnableToSave1
Click 'Run this time' button.
EditWF-UnableToSave2
Click 'Retry' button.
User-added image
Observed : Changes were not saved and there were no errors in Java Console.
User-added image
Resolution
To resolve the issue in IE11, perform one of the following steps:
  • If you are on a later version of IE, try the "Enterprise Mode" (Tools -> Enterprise Mode).
  • If there is no "Enterprise mode", start the Developer Tools (Tools -> F12 Developer Tools or hit F12) and switch the rendering mode (little icon showing a screen and a mobile phone) to something lower than "Edge", like 10, 8 or 5. This is basically the "Enterprise mode".
Solution-SaveWF

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