000032293 - Failure warning is generated when trying to add .bmp file to Help Text in RSA Archer 5.5.x

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032293
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.5.x, 5.5 SP3 HF 2 and 5.5 SP1 P1
Platform: Windows

 
IssueWhen trying to add a .bmp file within a field Help Text, a warning is generated as 'Insert image failed'. This occurs regardless of the size of the image, however, .JPEG and .PNG images work fine.

User-added image
ResolutionThis issue is caused as .bmp images are not supported in Silverlight. 
Use a different file format for the image.

 

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