000032293 - Failure warning is generated when trying to add .bmp file to Help Text in RSA Archer 5.5.x

Document created by RSA Customer Support

on Jun 14, 2016•Last modified by RSA Customer Support

on Apr 21, 2017

Version 4Show Document

Article Number	000032293
Applies To	RSA Product Set: Archer RSA Version/Condition: 5.5.x, 5.5 SP3 HF 2 and 5.5 SP1 P1 Platform: Windows
Issue	When trying to add a .bmp file within a field Help Text, a warning is generated as 'Insert image failed'. This occurs regardless of the size of the image, however, .JPEG and .PNG images work fine.
Resolution	This issue is caused as .bmp images are not supported in Silverlight. Use a different file format for the image.

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