000031130 - "Load Fields" for Archer-to-Archer data feed does not load all fields in the source report

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031130
Applies ToRSA Product Set: Archer
 
IssueWhen configuring a web service transporter data feed (an Archer-to-Archer feed) that runs a report in the sourcer Archer instance, user shall click Load Fields on the Source Definition tab.  All of the fields in the report should then be shown in the Source Fields list, but one or more fields are missing.
Go to the source Archer instance and run the report.  Check the first record returned by the report. Any field that
does not have data will not be populated in the data feed's Source Fields list when you load fields.
ResolutionEnsure that the first record returned by the report has data in every field contained in the report. 
  1. Either find an existing record or create a temporary test record that has data for all of the report fields.
  2. Temporarily add a filter or sort to the report so that record will be the first one returned.
  3. Go to the data feed configuration in the target instance, and click Load Fields.  All of the fields in the report should appear in the Source Fields list.
  4. Go back to the source instance.  Remove the temporary filter or sort that was added to the report, and re-save it in its original form.

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