000029883 - How to create a diagnostic report using Dell DSET on RSA Security Analytics hardware appliances

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029883
Applies ToRSA Product Set: Security Analytics

RSA Version/Condition: Dell R510, Dell 610 and Dell 620 appliances.

Platform: CentOS
O/S Version: EL6

 
IssueRSA Customer Support may require more detailed information about the state of the Dell appliance hardware and operating system than the RSA nwtech.sh technical support script does not provide.  In certain instances, it may be necessary to download and run the Dell DSET diagnostic tool to gather this information. 
Only certain versions of the Dell DSET run on RSA appliances, as RSA has implemented a stripped down version of Cent/OS on SA appliances.  Current tests indicate Dell System E-Support Tool (DSET) 3.6 - [Linux 64-bit] provides the most comprehensive information.
The Dell DSET tool should not be installed onto the appliance.  instead, just copy the .bin file to the appliance, then execute the tool to create a single report when prompted through the menus.  This will allow the diagnostics to run in memory vs installing to the filesystem. The tool will automatically void temporarily installed rpms used for run-time report generation.
Submit the output to RSA Customer Support via the case tools, sftp.rsa.com or via email.  
ResolutionUse the following steps to download and run the Dell DSET tool on your RSA Security Analytics appliance. When complete, send the resulting report to RSA Customer Support for review.
I. Download the Dell DSET tool using either of the following options (select 1 of these methods):
Option a: Download from a workstation using a browser.
  1. Load a browser and open http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=MX8RW
  2. Find "File Name:   dell-dset-lx64-3.6.0.266.bin" on the web page.
  3. Click "Download File."
  4. Save the file to your local workstation.
  5. Copy "dell-dset-lx64-3.6.0.266.bin" from your local workstation to the /tmp folder on the RSA Security Analytics appliance using WinSCP, SCP or other file transfer tool.
Option b: Download from an RSA Security Analytics appliance connected to the internet.
  1. Logon as root to the RSA Security Analytics appliance.
  2. Change to the /tmp folder: cd /tmp
  3. Execute the following command to download the "dell-dset-lx64-3.6.0.266.bin" from Dell:  wget http://downloads.dell.com/FOLDER02201817M/1/dell-dset-lx64-3.6.0.266.bin
II. Prepare and run the Dell DSET tool
  1. Logon as root to the RSA Security Analytics appliance. 
  2. Change the file to executable mode:  chmod +x dell-dset-lx64-3.6.0.266.bin 
  3. Execute the tool in silent mode: ./dell-dset-lx64-3.6.0.266.bin -qn -d hw,sw,st,lg,ad -r/tmp/Dell-DSET-$(hostname)-$(date '+%Y.%m.%d-%H.%M.%S')
  4. Note the name of the ZIP file created, and send the ZIP file to RSA Customer Support. 
  5. Verify that no Dell DSET packages have been left behind with:  rpm -qa --last | less
  6. Scan the list for any of the following six (6) packages:
    • srvadmin-hapi-7.4.0-4.28.2.sles10.x86_64
    • dell-dset-provider-3.6.0.266-1.x86_64
    • dell-dset-common-3.6.0.266-1.x86_64
    • sblim-indication_helper-0.4.2-176.1.x86_64
    • sblim-sfcb-1.3.11-2.el6.x86_64
    • cim-schema-2.38.0-31.1.noarch
  7. Often, several packages are left behind after the tool is run.  To remove the most common packages left behind run: rpm -e --nodeps srvadmin-hapi-7.4.0-4.28.2.sles10.x86_64 dell-dset-provider-3.6.0.266-1.x86_64 dell-dset-common-3.6.0.266-1.x86_64 sblim-indication_helper-0.4.2-176.1.x86_64 sblim-sfcb-1.3.11-2.el6.x86_64 cim-schema-2.38.0-31.1.noarch 
III: In the event that DSET is accidentally installed, how manually remove the DSET install:
If the DSET software is inadvertently installed on your appliance, the packages should be removed. 
The full set of 17 packages installed by Dell DSET are:
  • srvadmin-smcommon-6.5.0-1.199.2.sles10.x86_64 
  • srvadmin-storage-populator-6.3.0-233.1.el3.i386 
  • srvadmin-storage-6.5.0-1.199.2.sles10.x86_64  
  • srvadmin-storelib-6.5.0-1.324.1.sles10.x86_64 
  • srvadmin-megalib-6.5.0-1.1.310.sles10.i386    
  • srvadmin-omacore-6.5.0-1.143.1.sles10.x86_64  
  • srvadmin-isvc-6.5.0-1.52.1.sles10.x86_64      
  • srvadmin-omcommon-6.5.0-1.142.1.sles10.x86_64 
  • srvadmin-deng-6.5.0-1.30.1.sles10.x86_64      
  • srvadmin-libxslt-1.0.33-5.2.el3.i386          
  • srvadmin-xmlsup-6.5.0-1.141.1.sles10.x86_64   
  • srvadmin-hapi-7.4.0-4.28.2.sles10.x86_64      
  • dell-dset-provider-3.6.0.266-1.x86_64         
  • dell-dset-common-3.6.0.266-1.x86_64           
  • sblim-indication_helper-0.4.2-176.1.x86_64    
  • sblim-sfcb-1.3.11-2.el6.x86_64                
  • cim-schema-2.38.0-31.1.noarch    
Remove these packages by running the following command:
rpm -e --nodeps srvadmin-smcommon-6.5.0-1.199.2.sles10.x86_64 srvadmin-storage-populator-6.3.0-233.1.el3.i386 srvadmin-storage-6.5.0-1.199.2.sles10.x86_64 srvadmin-storelib-6.5.0-1.324.1.sles10.x86_64 srvadmin-megalib-6.5.0-1.1.310.sles10.i386 srvadmin-omacore-6.5.0-1.143.1.sles10.x86_64 srvadmin-isvc-6.5.0-1.52.1.sles10.x86_64 srvadmin-omcommon-6.5.0-1.142.1.sles10.x86_64 srvadmin-deng-6.5.0-1.30.1.sles10.x86_64 srvadmin-libxslt-1.0.33-5.2.el3.i386 srvadmin-xmlsup-6.5.0-1.141.1.sles10.x86_64 srvadmin-hapi-7.4.0-4.28.2.sles10.x86_64 dell-dset-provider-3.6.0.266-1.x86_64 dell-dset-common-3.6.0.266-1.x86_64 sblim-indication_helper-0.4.2-176.1.x86_64 sblim-sfcb-1.3.11-2.el6.x86_64 cim-schema-2.38.0-31.1.noarch 

 
NotesThe attached "RSA Dell DSET Tools.zip" in this KB article contains three simple scripts:


slientDSET.sh  --> runs the Dell DSET tool in silent mode.
cleanDSET.sh   --> removes six (6) packages commonly left behind after running Dell DSET in silent mode.

removeDSET.sh  --> removes all packages installed by Dell DSET when run in any mode.  Not usually required. 
These files are optional, and can be used to execute the Dell DSET tool in silent mode or clean up rpm packages after the tool is run. 
Also note that when running the Dell DSET, one package may fail to load, and will produce the following error:

                         Failed to install "srvadmin-storelib-sysfs"


This behavior is normal, and may be safely ignored. 
Running the cleanDSEST.sh command or manually removing rpms will produce two warnings. These are expected and may be ignored. 
 

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