|Applies To||RSA Product Set: Security Analytics|
RSA Version/Condition: Dell R510, Dell 610 and Dell 620 appliances.
O/S Version: EL6
|Issue||RSA Customer Support may require more detailed information about the state of the Dell appliance hardware and operating system than the RSA nwtech.sh technical support script does not provide. In certain instances, it may be necessary to download and run the Dell DSET diagnostic tool to gather this information. |
Only certain versions of the Dell DSET run on RSA appliances, as RSA has implemented a stripped down version of Cent/OS on SA appliances. Current tests indicate Dell System E-Support Tool (DSET) 3.6 - [Linux 64-bit] provides the most comprehensive information.
The Dell DSET tool should not be installed onto the appliance. instead, just copy the .bin file to the appliance, then execute the tool to create a single report when prompted through the menus. This will allow the diagnostics to run in memory vs installing to the filesystem. The tool will automatically void temporarily installed rpms used for run-time report generation.
Submit the output to RSA Customer Support via the case tools, sftp.rsa.com or via email.
|Resolution||Use the following steps to download and run the Dell DSET tool on your RSA Security Analytics appliance. When complete, send the resulting report to RSA Customer Support for review.|
I. Download the Dell DSET tool using either of the following options (select 1 of these methods):
Option a: Download from a workstation using a browser.
If the DSET software is inadvertently installed on your appliance, the packages should be removed.
The full set of 17 packages installed by Dell DSET are:
rpm -e --nodeps srvadmin-smcommon-6.5.0-1.199.2.sles10.x86_64 srvadmin-storage-populator-6.3.0-233.1.el3.i386 srvadmin-storage-6.5.0-1.199.2.sles10.x86_64 srvadmin-storelib-6.5.0-1.324.1.sles10.x86_64 srvadmin-megalib-6.5.0-1.1.310.sles10.i386 srvadmin-omacore-6.5.0-1.143.1.sles10.x86_64 srvadmin-isvc-6.5.0-1.52.1.sles10.x86_64 srvadmin-omcommon-6.5.0-1.142.1.sles10.x86_64 srvadmin-deng-6.5.0-1.30.1.sles10.x86_64 srvadmin-libxslt-1.0.33-5.2.el3.i386 srvadmin-xmlsup-6.5.0-1.141.1.sles10.x86_64 srvadmin-hapi-7.4.0-4.28.2.sles10.x86_64 dell-dset-provider-18.104.22.1686-1.x86_64 dell-dset-common-22.214.171.1246-1.x86_64 sblim-indication_helper-0.4.2-176.1.x86_64 sblim-sfcb-1.3.11-2.el6.x86_64 cim-schema-2.38.0-31.1.noarch
|Notes||The attached "RSA Dell DSET Tools.zip" in this KB article contains three simple scripts:|
slientDSET.sh --> runs the Dell DSET tool in silent mode.
cleanDSET.sh --> removes six (6) packages commonly left behind after running Dell DSET in silent mode.
removeDSET.sh --> removes all packages installed by Dell DSET when run in any mode. Not usually required.
These files are optional, and can be used to execute the Dell DSET tool in silent mode or clean up rpm packages after the tool is run.
Also note that when running the Dell DSET, one package may fail to load, and will produce the following error:
Failed to install "srvadmin-storelib-sysfs"
This behavior is normal, and may be safely ignored.
Running the cleanDSEST.sh command or manually removing rpms will produce two warnings. These are expected and may be ignored.