000031067 - Escalations for reviews are not triggered after the review due date has lapsed for RSA Via Lifecycle & Governance (L&G)

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031067
Applies ToRSA Product Set: Identity Management and Governance
RSA Product/Service Type: Via Lifecycle and Governance
IssueEscalations are not being triggered for reviews if the review result is set to active after the review due date has lapsed.
ResolutionThe escalation mechanism does not watch for reviews where the due date is in the past.  If the review results are activated prior to the review's due date the escalation will trigger as it should.

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