RSA Product Set: SecurID
RSA Product/Service Type: Authentication Agent for PAM
|Issue||When testing authentication with the acetest and acestatus utilities, the following errors appear:|
[root@rh 64bit]# ./acetest
|Tasks||Use strace to trace the system IO that acetest and acestatus utilities will access.|
|Resolution||To run strace, SSH to the box where the PAM agent is installed and run the following command:|
[root@rh 64bit]# strace ./acetest
In this particular case, the agent cannot communicate with the authentication server because the acetest utility cannot locate the sdconf.rec file in /var/ace.
To resolve the issue, generate a new sdconf.rec on the Authentication Manager server (Access > Authentication Agents > Generate Configuration File > Generate Config File) and place it on the box with the PAM agent in the directory listed in the error output generated after running the strace the rerun acetest..