000032174 - RSA Identity Governance and Lifecycle Notifications Inbox icon is hidden behind the Help icon when using IE11

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 14, 2017
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Article Number000032174
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: 7.0.x
Platform: Microsoft Internet Explorer
IssueWhen accessing the RSA Identity Governance and Lifecycle 7.0.x system using IE11, the notifications icon seems to be hidden behind the Help icon in the upper right corner. It is not possible to click the Inbox button.
ResolutionThe resolution is to remove your site from the Compatibility View in IE11.  To do this, follow the steps below.
  1. Open your IE11 browser.
  2. Click the Cog Icon to open the IE Tools selections.
  3. Select Compatibility View Settings from the drop-down.
  4. If your site is in the field labeled Websites you've added to Compatibility View, click the site for your RSA Identity Governance and Lifecycle system that is experiencing this issue, and click Remove to remove your site from the list.
  5. Click Close.
  6. Access your RSA Identity Governance and Lifecycle site, and you should see that the notifications inbox icon is not hidden anymore, and you can now click it and access your system notifications.
User-added image
NotesIf the above does not work, try unchecking the Display intranet sites in Compatibility View check box above.

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