000031924 - A successful challenge using Telesign is reported back as failed in RSA Adaptive Authentication (OnPrem) 7.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031924
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.1 P6
Platform: Windows
O/S Version: Server 2012 R2
IssueWhen the user issues a successful challenge for OOB SMS using Telesign as the service provider, the challenge is reported back in Adaptive Authentication as a failed challenge.
The value stored in the CHALLENGE_SUCCESSFUL column is set to N, which is treated as a failed challenge in Adaptive Authentication, even though the Authenticate response treated the transaction as a successful challenge.
ResolutionMake the change below in the "TELESIGN_SMS_TYPE" bean within the c-config-acsp_telesignSms.xml file.
<property name="authLevel">
<value>650</value>
</property>

Restart the application so that the changed value can take effect and then try again.

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