000031780 - Error message "Failed to get property" after implementing OOBSMS in RSA Adaptive Authentication (OnPrem) 7.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031780
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Product/Service Type: OOBSMS
RSA Version/Condition: 7.1 P5
Platform: Windows
O/S Version: Server 2012 R2
IssueAfter implementing OOBSMS in a test (QA) environment, during the challenge the user is being prompted to select the phone number to use and then being sent to the page to enter the one-time password as expected, but a SMS is never received.
The error message "Failed to get property" is found in the aa_server.log file.
In Case Management, the Challenge Details show the Method as "OOBSMS" but there is no value in the "Contact No" field.
It has been verified that a connection can be established to Authentify since OOBPHONE is working and the user receives a phone call when challenged with OOBPHONE.
ResolutionTo resolve the issue, the user must have Authentify enable the OOBSMS for their QA instanance.  A form must be filled out and sent to URI.
NotesThere are two Authentify forms: One is for QA and another for Production.