on Jun 14, 2016Article Content
| Article Number | 000031780 |
| Applies To | RSA Product Set: Adaptive Authentication (OnPrem) RSA Product/Service Type: OOBSMS RSA Version/Condition: 7.1 P5 Platform: Windows O/S Version: Server 2012 R2 |
| Issue | After implementing OOBSMS in a test (QA) environment, during the challenge the user is being prompted to select the phone number to use and then being sent to the page to enter the one-time password as expected, but a SMS is never received. The error message "Failed to get property" is found in the aa_server.log file. In Case Management, the Challenge Details show the Method as "OOBSMS" but there is no value in the "Contact No" field. It has been verified that a connection can be established to Authentify since OOBPHONE is working and the user receives a phone call when challenged with OOBPHONE. |
| Resolution | To resolve the issue, the user must have Authentify enable the OOBSMS for their QA instanance. A form must be filled out and sent to URI. |
| Notes | There are two Authentify forms: One is for QA and another for Production. |