|Applies To||RSA Product Set: Adaptive Authentication (OnPrem)|
RSA Version/Condition: 7.1
|Issue||When trying to change settings in Adaptive Authentication Web Service Configurations within Back Office Applications, the error message below is displayed.|
The server encountered an unexpected condition which prevented it from fulfilling the request.
With the default log4j LOG_LEVEL, no error can be seen in the backoffice log to correlate the issue with backoffice.
When collecting a backoffice debug log, the error message below can be found.
Caused by: java.lang.Error: Unable to determine JDK vendor.
|Resolution||The error indicates that this version of Adaptive Authentication (OnPrem) doesn't support JRE version 7. JRE version 6 must be used instead.|