000032053 - RSA Archer Reports are not returning the same information for all users

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032053
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Reports
 
IssueRSA Archer Reports are not returning the same information for all users.
ResolutionThis can happen when one of the criteria fields is private and one set of users is not using that criteria, as it is blank for them because it is private. 
To resolve the issue, you must give permission to the field for both sets of users.  Once this is done the reports will match.

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