Article Number | 000030632 |
Applies To | RSA Product Set: RSA SecurID Cloud Authentication Service |
Issue | A user completes mobile device registration on one device and then gets a new device. |
Tasks | - The administrator must delete the user's current device.
- The user needs to complete mobile device registration on the new device.
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Resolution | The procedure is as follows:
- In the Administration Console, click Users > Management.
- Find the user you want to modify. You can use the Search field.
- Delete the user's device from their list of registered devices.
- Ask the user to enroll using the new device.
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