000030632 - User changes his mobile device in RSA Cloud Authentication Service

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Dec 16, 2019
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Article Number000030632
Applies ToRSA Product Set: RSA SecurID Cloud Authentication Service
IssueA user completes mobile device registration on one device and then gets a new device.
  • The administrator must delete the user's current device.
  • The user needs to complete mobile device registration on the new device.
ResolutionThe procedure is as follows:
  1. In the Administration Console, click Users > Management.
  2. Find the user you want to modify. You can use the Search field.
  3. Delete the user's device from their list of registered devices.
  4. Ask the user to enroll using the new device.