000030754 - How to transfer a registered mobile device to a new user in RSA SecurID Access

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030754
Applies ToRSA Product Set: SecurID Access
IssueAn existing RSA SecurID Access user no longer requires their mobile device. 
It is not clear how to re-issue the device to another RSA SecurID Access user.
TasksFollow the instructions below.
  1. Uninstall the RSA Via mobile app from the device.
  2. The new user then installs the app and completes device registration. 
NotesNo administrative action is required re-assign the device to the new user.