000030891 - RSA Authentication Manager 8.1: Critical Event Notifications

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030891
Applies To
RSA Product SetSecurID
RSA Product/Service TypeRSA Authentication Manager
RSA Version/Condition8.1 SP1
PlatformSUSE Enterprise Linux
Platform (Other) 
O/S Version11 SP3
Product NameRSA-0010010
Product DescriptionSecurID Appliance
IssueCustomer has a requirement to receive emails from authentication manager on critical system events.
TasksNotifications can be sent for the following critical system events:
  • Backup Events
  • Identity Source Connection Events
  • Low Disk Space Events
  • RADIUS Configuration Events
  • RADIUS Replication Events
  • Realm Certificate Removal Events
  • Replication Events
ResolutionConfiguring Critical System Event Notification
NOTE: Chapter 14: Logging and Reporting (from page 360) of the RSA Authentication Manager 8.1 Administrator's Guide (Revision 1) provides information on how to configure critical system event notifications.
RSA Authentication Manager can notify administrators by email if a critical system event occurs, for example, if a replica instance replication status changes to unsynchronized.
RSA recommends that you configure Authentication Manager to send critical system event notifications to key administrators. This enables administrators to resolve a condition before it becomes a problem.
Before You Begin
  • You must be a Super Admin.
  • You must have SMTP mail service configured on the Security Console.
  1. In the Security Console, click Set Up > System Settings.
  2. Under Basic Settings, click Critical System Event Notification.
  3. For Enable Notifications, select On.
  4. For Send Notifications for, select one or more of the following items:
  • Backup Events. A new backup is needed because a backup was not made during the past 7 days, or a scheduled backup is unsuccessful
  • Identity Source Connection Events. An identity source directory is unavailable.
  • Low Disk Space Events. Disk space is below 5 GB.
  • RADIUS Configuration Events. RADIUS configuration is unsuccessful during Quick Setup, attach, rebalance, hostname change, or IP address change.
  • RADIUS Replication Events. RADIUS replication is unsuccessful.
  • Realm Certificate Removal Events. Realm certificate removal during hostname change is unsuccessful.
  • Replication Events. The replication status has changed, for example, a replica instance replication status changes to out of sync.
  1. For Send Notifications to, select one or both of the following items:
  • Super Administrators
  • Individual Email Addresses
After you select Individual Email Addresses, enter the email address for each recipient in the related field. Separate each email address with a semicolon.

  1. Click Save.
NotesThere is no documented method to configure the email content of the Critical System Event Notification messages.
Customers can contact RSA Customer Support and raise a request for enhancement (RFE) for features that they would like to see in the RSA Authentication Manager, such as customizing the Critical System Event Notification messages. Request for enhancements are periodically reviewed by RSA SecurID product management for new features for future releases of authentication manager software. 
Contacting RSA Customer Support
TelephoneFor urgent issues use on of the telephone numbers listed at URL http://www.emc.com/support/rsa/contact/phone-numbers.htm 
EmailFor non-urgent issues email support@rsa.com
Case Management is found at URL https://knowledge.rsasecurity.com/scolcms/mysupport.aspx
   (requires access to RSA SecurCare Online)