000029841 - How to re-image a RSA NetWitness Platform appliance via iDRAC

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Sep 9, 2019
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Article Number000029841
Applies ToRSA Product Set: NetWitness Logs & Network
RSA Product/Service Type: NetWitness Core appliance
RSA Version/Condition: 10.6.x, 11.x
Platform: Dell iDRAC
IssueRe-imaging or build-sticking a RSA NetWitness appliance remotely via the iDRAC.


How to remotely re-image a RSA NetWitness appliance by utilizing the iDRAC for data transfer?

How do I re-image a NetWitness appliance through the iDRAC?

How do I use a build stick through the iDRAC on a NetWitness appliance?
Tasks
  1. Obtain the latest NetWitness ISO file: 
    For NetWitness 10.6.x: sa-upgrade-10.6.5.2-26-dvd.iso or sa-upgrade-10.6.0.0.22075-5229E-dvd.iso
    For NetWitness 11.x: rsa-nw-11.3.*.iso or rsa-11.2.*.iso

    Please also compare the provided md5 sum value with that of the downloaded ISO file to ensure you have the complete file.
    If the ISO file is incomplete then the re-imaging of the appliance can fail partway through.

    Put the ISO file in a location that the RSA NetWitness iDRAC can browse to, preferably somewhere "close" on the network.
     
  2. The iDRAC card on the appliance must be configured and accessible.
    The iDRAC card should be configured with a network speed of 1Gbps and not the default 100Mbps.

    To configure the iDRAC refer to RSA Knowledgebase article, How to configure iDRAC 8 on Dell R630/R730 RSA NetWitness appliance
Resolution

  1. Screenshots from an iDRAC 8 on a NetWitness Series 5 (Dell R630/R730) appliance



    Log into RSA Netwitness appliance's iDRAC console and bring up the virtual console.
    Power off the appliance, if it is not already powered off.

    The iDRAC virtual console when it is in a powered off state will look like the below image:

    User-added image

    From this screen select, Virtual Media > Connect Virtual Media.

    User-added image

    After this process completes select, Virtual Media > Map CD/DVD.

    User-added image

    Browse to the location of the NetWitness ISO file that was downloaded and select Map Device.

    User-added image

    Set the appliance to boot from the Virtual Media on next startup by selecting, Next Boot > Virtual CD/DVD/ISO.

    User-added image

    Confirm the Next Boot selection by clicking OK.

    User-added image

    Power on the NetWitness appliance with Power > Power On System.

    User-added image

    Click OK to continue.

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    During the NetWitness appliance boot, there is a message that confirms it boots from the Virtual Media.

    User-added image

    The NetWitness re-image appliance menu will display after an initial read of the Virtual Media.

    User-added image
     

  2. Alternative Screenshots from an iDRAC 7 on a NetWitness Series 4S (Dell R620) appliance


    Similar steps as above.
    You must first log into your device's iDRAC console and bring up the virtual console. If you have not already done so, you will also need to power off the appliance. 

    When you bring up the virtual console and the device is in a powered-off state it will look like this:

    User-added image

    From this screen, you will need to select Virtual Media > Connect Virtual Media.

    User-added image

    Once that process has completed you will need to go back to Virtual Media > Map CD/DVD.

     User-added image

    From the menu that appears you will need to select the DVD ISO file that you downloaded. Click Map Device.

    User-added image

    After you have done this power on the device and pressed F11 to enter the BIOS Boot Manager.

    User-added image

    From here you will need to select the BIOS Boot Menu.

    User-added image

    Select the DVD ISO you just mapped.

    User-added image
NotesPlease note: This process may take some time depending on the network connection quality and speed to the NetWitness appliance.

A symptom of poor network connection quality or an incomplete ISO file would result in the re-imaging failing part way through.
On a slow network it may be necessary to try the re-imaging the NetWitness appliance 2 -3 times to get it to complete.
Consider using a physical device to re-image the NetWitness appliance (USB Stick or USB DVD ROM) as it is much faster. 

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