000029841 - How to re-image an RSA Security Analytics appliance via IDRAC

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029841
Applies ToRSA Security Analytics 10.4.x.x
RSA Security Analytics Series 4s Appliance

Dell iDRAC
IssueRe-imaging an RSA Security Analytics Appliance Remotely via iDRAC.

How to remotely re-image an RSA Security Analytics appliance by utilizing the iDRAC for data transfer.

How do I re-image an SA appliance through the iDRAC?

How do I use a build stick through the iDRAC on a Security Analytics appliance?
TasksYou must first obtain the latest DVD ISO file: saupgrade-10.4.x.x.xxxxx-xxx-dvd.iso
You should also compare the provided md5 sum with that of the .iso file you downloaded to ensure you have the proper file. 
ResolutionYou must first log into your device's IDRAC console and bring up the virtual console. If you have not already done so, you will also need to power off the appliance. 
When you bring up the virtual console and the device is in a powered off state it will look like this: 
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From this screen  you will need to select Virtual Media > Connect Virtual Media. 
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Once that process has completed you will need to go back to Virtual Media > Map CD/DVD. 
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From the menu that appears you will need to select the DVD ISO file that you downloaded. Click Map Device. 
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After you have done this power on the device and press F11 to enter the BIOS Boot Manager
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From here you will need to select the BIOS Boot Menu
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Select the DVD ISO you just mapped
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NotesPlease note: this process may take some time depending on your network connection to the appliance. Consider using a physical device to re-image your appliance (USB Stick or DVD ROM) as it is much faster.