000030457 - Error message "NIC Server is currently not available" displayed for RSA enVision

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 24, 2017
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Article Number000030457
Applies ToRSA Product Set: EnVision
RSA Product/Service Type: NIC Server
RSA Version/Condition: 4.1
IssueReceiving the error message "NIC Server is currently not available" in the event viewer.
The issue persists after performing the following:
  • Updating the Java version
  • Generating a new SSL Certificate
  • Enabling all ActiveX control
  • Confirming that port 2010 is open
  • Updating ESU
  • Confirmed that lsdata command is running
  • Confirmed that all services are running
ResolutionPerform the steps below to debug the NIC Server service:
  1. Stop NIC Server service
  2. Open the Windows command prompt (Start > Run... > cmd)
  3. Issue the commands below.
    cd /d %_envision%\bin
    pi_ls_server.exe -v

If the following error is generated:
CNSQuery::ResolveServerAssignments(2770)  <LOCALPARALLELPROCESSING> Client=LVBENV-ES.10.11.8.43 Session=LVBENV-ES.RTDATA.20150603-134836-32  Disabled by client connection or server configuration LSSERVER_ENABLE_LOCALPARALLELPROCESSING=FALSE ClientParallelProcessingSwitch=TRUE

Add the following to the pi.ini file in the %_envision%\etc folder, and check first if they exist or not, then after adding them restart the NIC Server service: 

LSSERVER_ENABLE_LOCALPARALLELPROCESSING=TRUE 
LSSERVER_CNSMESSAGEBUFFFERS_COLLATED_LOCAL=4 
LSSERVER_CNSMESSAGEBUFFFER_INTERNAL_MEDUM_MAXMESSAGECOUNT=500 
LSSERVER_CNSMESSAGEBUFFFER_INTERNAL_MEDUM_MAXMESSAGEBUFFER_KBSIZE=128 
LSSERVER_CNSMESSAGEBUFFFER_EXTERNAL_SMALL_MAXMESSAGECOUNT=2000 
LSSERVER_CNSMESSAGEBUFFFER_EXTERNAL_SMALL_MAXMESSAGEBUFFER_KBSIZE=512 
LSSERVER_CNSMESSAGEBUFFFER_EXTERNAL_MEDUM_MAXMESSAGEBUFFER_KBSIZE=1024 
LSSERVER_CNSMESSAGEBUFFFER_EXTERNAL_LARGE_MAXMESSAGEBUFFER_KBSIZE=2048 
LSSERVER_CACHEOBJECTMANAGER_AUTO_RELEASE_TIMEOUT=60 
LSSERVER_ENABLE_AUTHENTICATION=FALSE 
LSSERVER_ENABLE_SQLPREFILTER=TRUE 
LSSERVER_ENABLE_L1FILTERINDEX_READING=TRUE 
LSSERVER_ENABLE_L2FILTERINDEX_READING=FALSE 
LSSERVER_ENABLE_L3FILTERINDEX_READING=FALSE

These will check the memory usage and enable the parallel processing.

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