on Jun 14, 2016Article Content
| Article Number | 000031214 |
| Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Agent for Web RSA Version/Condition: 7.1 for IIS Platform: Windows Platform (Other): Windows 2012 IIS 8.0 O/S Version: Customer doesn't know/not sure-see notes Product Name: RSA-0010810 Product Description: RSA-0010810 |
| Issue | IIS web agent version 7.1.3[174] is consuming 90% CPU and Memory C:\Program Files\RSA Security\RSAWebAgent\PipeServer.exe  This happens under some type of load on the IIS Web Server protected by the RSA agent, either with a load running stress test or with the SharePoint Web Crawler. Server performance is heavily impacted by this and SharePoint sites are unavailable due to Application Pool stops app pools stopping |
| Tasks | 1. Configure the Application Pool for your [SharePoint] Web Site to limit CPU utilization (CPU Throttling) 2. iisreset |
| Resolution | Configure the Application Pool for your [SharePoint] Web Site to limit CPU utilization (CPU Throttling) Follow Microsoft TechNet video for reference, but basically just Goto Application Pools in IIS, find site App Pool – Advanced Settings  Set CPU limit in 1/1000s %, e.g. 30000 = 30% of CPUs, then under Limit Action use Drop Down to change from No Action to KillW3wp Do an iisreset after this |
| Notes | CPU 90% Memory hog IIS web agent 7.1.3[174] 100% CPU - pipeserver.exe IIS CPU Throttling to prevent PipeServer.exe CPU spike 100% See also configuration of RSAResponseInterceptorModule and registry setting for PreventInterceptorModuleManagement for SharePoint sites |