000029866 - ECAT 4.0.x ConsoleServer displays "Send Unsupported Kernel Information"

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029866
Applies ToRSA Product Set: ECAT
RSA Product/Service Type: ECAT
RSA Version/Condition: 4.0.0.x
IssueAn ECAT 4.0.0.x ConsoleServer popup advises to send "Unsupported Kernel Information" to nwsupport@rsa.com.
User-added image
ResolutionPlease ignore the message and click on the Cancel button to dismiss the popup message box.
NotesIn ECAT 4.0.0.X, this is NOT a bug, nor something to which customers will require a follow up.  It is not necessary to create a Support case for this.
It used to assist ECAT Development with information about unknown kernels for future ECAT versions.
However, this is irrelevant now since ECAT 4.1.x handles "Unsupported Kernels" automatically with Live.
Please refer to the section Kernel Adaptation System in the ECAT 4.1 User Guide for more information.

 

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