000031158 - RSA Identity Management and Governance Entitlement to cancel change requests

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Content

Article Number000031158
Applies ToRSA Product Set: Identity Management and Governance
RSA Product/Service Type: Enterprise Software
RSA Version/Condition: 6.9.1 P03
Platform: Linux
O/S Version: Red Hat Enterprise Linux 5.x
Issue

Customer wanted to assign few users with the role to cancel change requests so wanted to know the entitlement i.e needed to cancel requests.

Resolution

The Entitlement Change Request : Edit All grants the user view access to all change requests. Please follow the below steps to assign the entitlement to the selected User.



  1. Select the User that needs to assigned the new entitlement. Users--> Select the user



  2. Selected User--> Access --> Select "Add Entitlements" button to add the new role.



  3. A pop window will appear with the list of all available entitlements. Select the check box with Entitlement Type:ent and Entitlement Name : Change Request : Edit All
    User-added image



  4. Make sure the above option is listed under the Selected Entitlements box in the right side as shown below.Then click OK



  5. Verify the new Entitlement appearing in the Access Tab page and click on the Submit Request (1) button at the right end corner of page.
    User-added image

    User-added image



  6. Once the Request is approved the selected user can access all Change Requests , edit and Cancel them also.


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