|Applies To||RSA Product Set: Archer|
RSA Product/Service Type: DDE Conditional Layout, Questionnaire
RSA Version/Condition: 5.5.2
|Issue||The user has a questionnaire and is trying to hide a set of questions. Some are hidden properly, while others are not.|
|Tasks||This article explains the purpose of running the DDE Analyzer to see what is triggering, which can be initialized with the Ctrl +Alt-+ Left-Click shortcut.|
|Resolution||After running DDE analyzer, it was discovered that a conditional layout that set the question the user was trying to hide was setting it to read-only.|
Therefore, the conditions were conflicting.
To resolve the issue, an opposite condition was added to the one that was set as read-only so that it would be false when the one to hide was true.
A field cannot be hidden if it is set to read-only, and changing the order will not help as they are conflicting. It is always best to have just one conditional layout trigger as true at a time.