000031793 - DDE Conditional layout is not hiding questions properly in RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Apr 19, 2019
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Article Number000031793
Applies ToRSA Product Set: Archer
RSA Product/Service Type: DDE Conditional Layout, Questionnaire
RSA Version/Condition: 5.x, 6.x
IssueThe user has a questionnaire and is trying to hide a set of questions. Some are hidden properly, while others are not.
TasksThis article explains the purpose of running the DDE Analyzer to see what is triggering, which can be initialized with the Ctrl +Alt-+ Left-Click shortcut.
ResolutionAfter running DDE analyzer, it was discovered that a conditional layout that set the question the user was trying to hide was setting it to read-only.
Therefore, the conditions were conflicting.

To resolve the issue, an opposite condition was added to the one that was set as read-only so that it would be false when the one to hide was true.

Lesson learned
A field cannot be hidden if it is set to read-only, and changing the order will not help as they are conflicting. It is always best to have just one conditional layout trigger as true at a time.