on Jun 14, 2016Article Content
| Article Number | 000031793 |
| Applies To | RSA Product Set: Archer RSA Product/Service Type: DDE Conditional Layout, Questionnaire RSA Version/Condition: 5.5.2 |
| Issue | The user has a questionnaire and is trying to hide a set of questions. Some are hidden properly, while others are not. |
| Tasks | This article explains the purpose of running the DDE Analyzer to see what is triggering, which can be initialized with the Ctrl +Alt-+ Left-Click shortcut. |
| Resolution | After running DDE analyzer, it was discovered that a conditional layout that set the question the user was trying to hide was setting it to read-only. Therefore, the conditions were conflicting. To resolve the issue, an opposite condition was added to the one that was set as read-only so that it would be false when the one to hide was true. Lesson learned A field cannot be hidden if it is set to read-only, and changing the order will not help as they are conflicting. It is always best to have just one conditional layout trigger as true at a time. |