|Applies To||RSA Product Set: DLP|
RSA Product/Service Type: Enterprise Manager
RSA Version/Condition: 9.6 SP2
Product Description: DLP Network Interceptor
|Issue||Receive mail with the below details from DLP notification |
Subject: [RSA DLP System Alert] NW_025
The RSA DLP system has encountered an unexpected error that may require immediate attention.
Component: NW interceptor
Timestamp: Aug 12 11:08:18
Description: LDAP based user record cache /opt/tablus/sensor/db/ldap/usermap/dc.ribeye.com_usermap.umap has not been refreshed within expiry interval (default 7 days). Policy evaluation will continue to use existing cache. Please ensure Controller can communicate with LDAP server and publish new cache.
|Resolution||- After ensuring that the Domain controller configured in the EM GUI, under Admin > Settings > LDAP configuration|
- Log on to the Network Controller
- Exit to the shell window by selection 6) Advanced then 1) Exit to Shell from the tabmenu.
- Then restart the ldapresolver by typing: moncmd restart ldapresolver