000031212 - [RSA DLP System Alert] NW_025

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031212
Applies ToRSA Product Set: DLP
RSA Product/Service Type: Enterprise Manager
RSA Version/Condition: 9.6 SP2
Platform: CentOS
Product Description: DLP Network Interceptor 
IssueReceive mail with the below details from DLP notification 
Subject: [RSA DLP System Alert] NW_025
The RSA DLP system has encountered an unexpected error that may require immediate attention. 
Hostname: interceptor1.ribeye.com 
Component: NW interceptor 
Type: NW_025 
Timestamp: Aug 12 11:08:18 
Description: LDAP based user record cache /opt/tablus/sensor/db/ldap/usermap/dc.ribeye.com_usermap.umap has not been refreshed within expiry interval (default 7 days). Policy evaluation will continue to use existing cache. Please ensure Controller can communicate with LDAP server and publish new cache.
Resolution- After ensuring that the Domain controller configured in the EM GUI, under Admin > Settings > LDAP configuration
- Log on to the Network Controller 
- Exit to the shell window by selection 6)  Advanced then 1)  Exit to Shell from the tabmenu.
- Then restart the ldapresolver by typing:  moncmd restart ldapresolver