000031245 - RSA Live becomes inaccessible due to URL name resolution failure

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031245
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: SA Core Appliance
RSA Version/Condition:
IssueIf RSA Live is inaccessible due to failure in resolving the URLs cms.netwitness.com and smcupdate.emc.com, an entry can be added in the CentOS hosts file to correct that as follows:

  • Test connection using "curl" to the cms server:
curl -v -k https://smcupdate.emc.com/nw10/rpm

curl -v -k https://cms.netwitness.com

The following error is received: 
Couldn't resolve host 'smcupdate.emc.com'

Add the following lines to /etc/hosts on the SA Server: