000031938 - Error message "BasicEfnClient - Remote Exception occurs Technical Error" in RSA Adaptive Authentication (OnPrem)

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031938
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Version/Condition: 6.0.2.1 SP3
 
IssueThe error message below if found in the aa.scheduler.log file.
2015-10-02 21:45:00,605 ERROR [scheduler_Worker-4] BasicEfnClient - Remote Exception occurs Technical Error.
AxisFault
faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Client
faultSubcode:
faultString: Technical Error.
faultActor: 500
faultNode:
faultDetail:
    {http://xml.apache.org/axis/}stackTrace:Technical Error.
    at org.apache.axis.message.SOAPFaultBuilder.createFault(SOAPFaultBuilder.java:222)
    at org.apache.axis.message.SOAPFaultBuilder.endElement(SOAPFaultBuilder.java:129)
    at org.apache.axis.encoding.DeserializationContext.endElement(DeserializationContext.java:1087)
    at org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source)
    at org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanEndElement(Unknown Source)
    at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)
    at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
    at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
    at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
    at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
    at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
    at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
    at org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source)
    at org.apache.axis.encoding.DeserializationContext.parse(DeserializationContext.java:227)
    at org.apache.axis.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:696)
    at org.apache.axis.Message.getSOAPEnvelope(Message.java:435)
    at org.apache.axis.handlers.soap.MustUnderstandChecker.invoke(MustUnderstandChecker.java:62)
    at org.apache.axis.client.AxisClient.invoke(AxisClient.java:206)
    at org.apache.axis.client.Call.invokeEngine(Call.java:2784)
    at org.apache.axis.client.Call.invoke(Call.java:2767)
    at org.apache.axis.client.Call.invoke(Call.java:2443)
    at org.apache.axis.client.Call.invoke(Call.java:2366)
    at org.apache.axis.client.Call.invoke(Call.java:1812)
    at com.passmarksecurity.efn.ws.client.EFraudNetworkStub.updateRiskData(EFraudNetworkStub.java:245)
    at com.passmarksecurity.efn.BasicEfnClient.updateRiskDataService(BasicEfnClient.java:216)
    at com.passmarksecurity.efn.BasicEfnClient.updateLocalRiskData(BasicEfnClient.java:256)
    at com.passmarksecurity.efn.scheduler.EfnScheduler.process(EfnScheduler.java:35)
    at com.rsa.csd.scheduler.BatchJobWrapper.process(BatchJobWrapper.java:94)
    at com.rsa.csd.scheduler.BatchJobWrapper.executeInternal(BatchJobWrapper.java:78)
    at org.springframework.scheduling.quartz.QuartzJobBean.execute(QuartzJobBean.java:86)
    at org.quartz.core.JobRunShell.run(JobRunShell.java:202)
    at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:525)
    {http://xml.apache.org/axis/}hostname:integt8
Technical Error.
    at org.apache.axis.message.SOAPFaultBuilder.createFault(SOAPFaultBuilder.java:222)
    at org.apache.axis.message.SOAPFaultBuilder.endElement(SOAPFaultBuilder.java:129)
    at org.apache.axis.encoding.DeserializationContext.endElement(DeserializationContext.java:1087)
    at org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source)
    at org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanEndElement(Unknown Source)
    at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)
    at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
    at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
    at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
    at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
    at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
    at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
    at org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source)
    at org.apache.axis.encoding.DeserializationContext.parse(DeserializationContext.java:227)
    at org.apache.axis.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:696)
    at org.apache.axis.Message.getSOAPEnvelope(Message.java:435)
    at org.apache.axis.handlers.soap.MustUnderstandChecker.invoke(MustUnderstandChecker.java:62)
    at org.apache.axis.client.AxisClient.invoke(AxisClient.java:206)
    at org.apache.axis.client.Call.invokeEngine(Call.java:2784)
    at org.apache.axis.client.Call.invoke(Call.java:2767)
    at org.apache.axis.client.Call.invoke(Call.java:2443)
    at org.apache.axis.client.Call.invoke(Call.java:2366)
    at org.apache.axis.client.Call.invoke(Call.java:1812)
    at com.passmarksecurity.efn.ws.client.EFraudNetworkStub.updateRiskData(EFraudNetworkStub.java:245)
    at com.passmarksecurity.efn.BasicEfnClient.updateRiskDataService(BasicEfnClient.java:216)
    at com.passmarksecurity.efn.BasicEfnClient.updateLocalRiskData(BasicEfnClient.java:256)
    at com.passmarksecurity.efn.scheduler.EfnScheduler.process(EfnScheduler.java:35)
    at com.rsa.csd.scheduler.BatchJobWrapper.process(BatchJobWrapper.java:94)
    at com.rsa.csd.scheduler.BatchJobWrapper.executeInternal(BatchJobWrapper.java:78)
    at org.springframework.scheduling.quartz.QuartzJobBean.execute(QuartzJobBean.java:86)
    at org.quartz.core.JobRunShell.run(JobRunShell.java:202)
    at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:525)
2015-10-02 21:45:00,678 ERROR [scheduler_Worker-4] AlarmLogger - RSA_ERROR | Web service call throws RemoteException
2015-10-02 21:45:00,678 ERROR [scheduler_Worker-4] BasicEfnClient - WebService response is null.
2015-10-02 21:45:00,678 ERROR [scheduler_Worker-4] AlarmLogger - RSA_ERROR | WebService response is null.

The user noticed that the Risk Score calculation had not been running from the scheduler for approximately 1 month.
ResolutionRestarting the scheduler resolves the issue, as the Remote Exception error indicates that the user suffered a one-time occurrence of a network issue.
 
NotesThe queries below are provided to assist with monitoring offline tasks.
The following query can be used to show which tasks were executed and completed today.
SELECT *
  FROM [RSA_CORE_AA].[dbo].[RE_TASK_STATUS]
  where LASTMODIFIED >= CURRENT_TIMESTAMP;

The query below will show any tasks that did not have a successful status at the time of completion.
SELECT *
  FROM [RSA_CORE_AA].[dbo].[RE_TASK_STATUS]
  where LASTMODIFIED >= CURRENT_TIMESTAMP and
  STATUS <> 1;

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