000031714 - Queuing service is stopping after patching in RSA Archer 5.5 SP2

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031714
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Queuing Service
RSA Version/Condition: 5.5.2
Platform: Windows
IssueThe queuing service is stopping after patching. Index directory is on NAS. Every time a patch was done on any server, the NAS caused the queuing service to stop.
ResolutionThe index folder was moved off the NAS to the server running the queuing service. By doing this, if patches were performed on that server, the service would be restarted as part of the patch.