|Applies To||RSA Product Set: Archer|
RSA Product/Service Type: Archer
RSA Version/Condition: 5.5.2
|Issue||Log references a document in the file repository. as shown in the exampke below.|
<Description>Unable to open a Repository File for this Module, either because it doesn't exist, or it is locked by another process. Please make sure this file exists in your configured Repository Files directory, or remove and re-add the Attachment for this Module.</Description>
<ExceptionType>System.InvalidOperationException, mscorlib, Version=184.108.40.206, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
<Message>Unable to open a Repository File for this Module, either because it doesn't exist, or it is locked by another process. Please make sure this file exists in your configured Repository Files directory, or remove and re-add the Attachment for this Module.</Message>
<AttachmentName>2009 CMP Self-Assessment Questionnaire (2).docx</AttachmentName>
<Module>CMP: Self-Assessment - To be reviewed in future</Module>
|Resolution||There are two possibilities, a missing mail merge document and a missing attached document. These do not necessarily have to directly be referenced by an item in the package.|
Workaround is to delete the attachment (bottom of general tab of application) or
Delete the mail merge - Management Reporting, Mail Merge Templates, choose referenced template.
If this does not exist, the issue can be resolved by "faking out" the packaging by adding a dummy file with the referenced name to the file repository.