000031608 - How often are updates for the RSA Archer GRC Platform deployed to the SaaS hosting environments?

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031608
Applies ToSaaS environment 
IssueHow often does SaaS do updates?
ResolutionIn order to provide predictable timing for upgrades for RSA Archer hosting services customers, RSA has established a quarterly cadence for Platform updates to the hosting environments:
  • In the first month of the quarter, disruptive Platform upgrades (upgrades which require downtime) may be performed.
  • In the second month of the quarter, non-disruptive Platform upgrades (upgrades which do not require downtime) may be performed.
  • In the third month of the quarter, no Platform upgrades may be performed.
CAVEAT: RSA Archer SaaS Operations reserves the right to conduct upgrades as required to address defects entailing data loss, data corruption, or security flaws. 

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