on Jun 14, 2016Article Content
| Article Number | 000031748 |
| Applies To | RSA Product Set: Archer RSA Product/Service Type: Data Feed |
| Issue | When attempting to run a data feed in an instance, a job appears to be stuck in a Pending status after being manually started. |
| Resolution | It is likely that the RSA Archer Job Service is not running on the services server. Start the service and confirm whether or not the data feed starts. There may be a number of backlogged jobs and therefore it could take some time before the data feed starts. You can look at a list of jobs in the Archer Control Panel under Plugins -> Job Engine Manager -> Available Jobs. |