000031383 - AAeC/3DSecure - Detailed Instructions on creating a Back Office Application administrator

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by Yasmine Dowidar on Jul 10, 2017
Version 12Show Document
  • View in full screen mode

Article Content

Article Number000031383
Applies ToRSA Product Set: Adaptive Authentication for eCommerce/3DSecure
RSA Product/Service Type: Adaptive Authentication for eCommerce/3DSecure
RSA Version/Condition: 17.5
Product Name: Adaptive Authentication for eCommerce/3DSecure
Product Description: Adaptive Authentication for eCommerce/3DSecure
IssueHow to create Back Office Application Administrators
ResolutionTo create new back office user accounts, login to the back office application.
Back office link/URL:
https://www.securesuite.net/XXXXX/customer_service_admin/csa_login.jsp (for US/TSYS customers)
https://www.securesuite.co.uk/XXXXX/customer_service_admin/csa_login.jsp (for NTT/EMEA/UK customers)
Note: Replace 'XXXXX' by the customer/FI name (eg. rbs, hbos, efunds, etc)
CS are not allowed to create user accounts for customers anymore so our standard operating procedure is to raise a case to Operations team and provide the following customer details:
Note: Operations Team can only create/reset Super Admin credentials. The FI Super users will then be the ones responsible in creating/reset other BO users.
· First Name:
· Last Name:
· Desired username:
· Region:
· Group name:
· Valid customer SMS/Text capable phone OR Valid customer email address:
Note: If the customer is not sure about the role, please follow the back office administration guide to see the role definitions and educate the customer about different back office admin roles.
3DS BO application user's guide (Page # 86):