000029417 - Version information for VMware Tools on Authentication Manager 8.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029417
Applies ToRSA Product Set    SecurID
RSA Product/Service Type    Authentication Manager
RSA Version/Condition    8.1
 
IssueCan the VMware tools be updated on an Authentication Manager 8.1 instance?
ResolutionVMware Tools are provided on the Authentication Manager 8.1 virtual appliance.  RSA will provide updates to the VMware Tools via service packs and/or patches.
To check the version of VMware tools currently in use on an Authentication Manager 8.1 server perform the following tasks:
  1. If it is not enabled, enable SSH access via the Operations Console (Administration > Operating System Access > Enable SSH access on eth0 > Click Save).  Alternatively, logon to the local console of the virtual appliance with the rsaadmin account.
  2. Open an SSH session and do the following:
login as: rsaadmin
Using keyboard-interactive authentication.
Password: <enter OS user password>
Last login: Mon Jun 22 13:18:48 2015 from jumphost.vcloud.local
RSA Authentication Manager Installation Directory: /opt/rsa/am
rsaadmin@am81p:~> cd /usr/lib/vmware-tools/sbin/
rsaadmin@am81p:/usr/lib/vmware-tools/sbin> ./vmtoolsd -v
VMware Tools daemon, version 9.4.6.33107 (build-1770165)
rsaadmin@am81p:/usr/lib/vmware-tools/sbin>
NotesThe following versions of VMware Tools are installed depending on the patch level of the Authentication Manager 8.1 server:
 
Authentication Manager 8.1 Patch VersionVMware Tools Version/Build
Authentication Manager 8.1 UnpatchedVMware Tools daemon, version 9.4.0.25793 (build-1280544)
Authentication Manager 8.1 Patch 6VMware Tools daemon, version 9.4.0.25793 (build-1280544)
Authentication Manager 8.1 Service Pack 1VMware Tools daemon, version 9.4.6.33107 (build-1770165)
Authentication Manager 8.1 Service Pack 8VMware Tools daemon, version 9.4.6.33107 (build-1770165)
Authentication Manager 8.1 Service Pack 8
   Third Party Patch 1.0
VMware Tools daemon, version 9.4.6.33107 (build-1770165)

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