000030945 - Downloading a PDF report in RSA Security Analytics with Google Chrome displays a "Duplicate Headers" message

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 4Show Document
  • View in full screen mode

Article Content

Article Number000030945
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics UI, Reporting Engine
RSA Version/Condition: 10.4.x, 10.5.x
IssueWhen attempting to download a report as a PDF in Security Analytics using Google Chrome, the error message below may be displayed.
Duplicate headers received from server

User-added image
ResolutionThe issue is occurs when the report name contains one or more commas.
To avoid the issue, perform one of the workarounds below.
  • Use Mozilla Firefox or Microsoft Internet Explorer to download the report, as those browsers are unaffected.
  • Remove the comma or replace it with another character (such as a hyphen) in the Report Name.