000031337 - Unable to connect to DPM Appliance web consoles using Internet Explorer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031337
Applies ToRSA Data Protection Manager Appliance 3.5.2
IssueInternet Explorer shows the error:
Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting to https://my-dpm-appliance.rsa.com again. If this error persists, contact your site administrator. 

when trying to access any of the web-based consoles.
ResolutionThis is a known issue with Internet Explorer as it does not support stronger cipher suites which DPM is enforcing.
Log on as root on the appliance and run
cd /opt/rsa/setup/sh
./enable_IE_support.sh -on -r