000029430 - Unable to extract Authentication Manager 8.1 Hyper-V files from zip

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029430
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1.0
Platform: Windows
Platform (Other): Hyper-V Image
O/S Version: Windows 7, Microsoft 2012 Server R2
IssueWhen extracting the files in the RSA Authentication Manager 8.1 SP1 - Hyper-V Virtual Appliance (rsa-am-hyper-v-virtual-appliance-8.1.1.0.0.zip) using Microsoft Compression Tool or Windows Explorer Extract the following message will display (There is not enough space on Windows.  You need an additional 734 PB to copy these files):

User-added image
 



 
ResolutionThe downloaded Authentication Manager 8.1 SP1 Hyper-V image is valid.  Googling for the error above will show the issue occurs when extracting the zip with Microsoft Compression Tool or Windows Explorer Extract.  To resolve the issue, use WinZip or 7-Zip to extract the files from the archive.

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