|Applies To||RSA Product Set: Archer|
RSA Product/Service Type: Archer
RSA Version/Condition: 5.5 SP2
Platform (Other): null
O/S Version: Customer doesn't know/not sure-see notes
Product Name: null
Product Description: null
|Issue||Report distribution notification sends blank report.|
|Resolution||The content of an attached report is based on the record permissions of the user who creates the report.|
In this case, the report was created by a user who was no longer an active Archer user. They had no permissions, so the report sent was blank.
Copy the report so the current, permissioned user becomes the creator. (See created by as in below screenshot.) Then the report will go out correctly.