000031367 - Report distribution notification sends blank report

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 4Show Document
  • View in full screen mode

Article Content

Article Number000031367
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.5 SP2
Platform: Windows
Platform (Other): null
O/S Version: Customer doesn't know/not sure-see notes
Product Name: null
Product Description: null
IssueReport distribution notification sends blank report.
ResolutionThe content of an attached report is based on the record permissions of the user who creates the report.
In this case, the report was created by a user who was no longer an active Archer user. They had no permissions, so the report sent was blank. 
Copy the report so the current, permissioned user becomes the creator. (See created by as in below screenshot.) Then the report will go out correctly.
User-added image

 

Attachments

    Outcomes