000030997 - DLP - users cannot uninstall endpoint

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030997
Applies ToRSA Product Set: DLP
RSA Product/Service Type: Endpoint
RSA Version/Condition: 9.6 SP2
Issueuser cannot uninstall endpoint, 
user cannot find the RSA DLP Endpoint Agent in add/remove programs
Resolution1. In Enterprise Manager, click Admin > Endpoint > Endpoint Groups.
The Endpoint Groups page appears.
2. Click the name of the Endpoint group that you want to view.
The Endpoint Group - New/Edit page appears in view-only mode, showing the configuration of the Endpoint group that you selected.
3.make sure the option " Show the Endpoint service in the computers' Add/Remove Programs list" is checked 
4.wait for the configuration to be pushed on the endpoint