000031409 - RSA DLP Endpoint  How to install Endpoint Agent Hotfix

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031409
Applies ToRSA Product Set: RSA DLP
RSA Product/Service Type: Endpoint
RSA Version/Condition: 9.6 SP2
Platform: Windows
 
Issue
  • How to apply an Endpoint Hotfix on your RSA DLP environment.
Tasks

How to apply a RSA DLP Endpoint Hot-Fix: 


1- Check your RSA DLP version  via your EM GUI (Go to Admin > Support > About RSA Data Loss prevention > check version. 
2- Download the HF package that is compatible to your running RSA DLP version  via RSA SFTP under under  "/Distribution/support/Patches/DLP/".
3- Deploy the HF package on the EM server.
4- Open EM GUI > Admin > Support > Upgrade Manager > Scroll-down to Agent Patch Deployment > Click "Deploy Agent patch".
5- Go to your  endpoint workstation  and open "c:\program Files (x86)\RSA\Enforce\bin" folder, open EPMgr file and observe the change in "Reported version" to verify that the HF has been applied  to the endpoint agent. 

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