000031444 - Device IP is different than the Event IP in RSA Adaptive Authentication (OnPrem)

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031444
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Product/Service Type: Back Office, Policy Management
RSA Version/Condition: 7.1
IssueIn Back Office - Policy Management, Device IP and Event IP are both listed and are different, with no explanation as to what they represent. 
ResolutionDevice IP is the IP address that was linked to the device and stored in the desktop table.
Event IP is the IP address sent in the Soap request (which should always be the end-user IP address) and stored in the event_log table.