|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
|Issue||There is an option in the Authentication Manager 8.1 Operations Console to package all logs used for troubleshooting into one zip file that can be sent to Support. If the Operations Console is unavailable or the option to create the zip file is not working, the RSA administrator can SSH to the Authentication Manager server and manually copy the logs from the various directories where they are stored on the server.|
|Tasks||Downloading the Authentication Manager 8.1 troubleshooting logs via SSH.|
|Resolution||1. Log on to the Authentication Manager 8.1 primary server via SSH. SSH can be enabled via the Operations Console (Administration > Operating System Access > Enable SSH). If SSH is not enabled, the server can be accessed by connecting a keyboard and monitor to a physical Authentication Manager server or by opening a console session for a VMware server.|
2. Navigate to the directories below and collect the following logs using WinSCP or any SFTP client.
find /opt/ -name *.log* -print 2>/dev/null >> /home/rsaadmin/logfiles
|Notes||You may need to copy the files to /tmp and chmod the file permissions to 777 prior to moving the files to another server with WinSCP or another SFTP client. For example,|
login as: rsaadmin
Now login to the SFTP client and navigate to /tmp to capture the files.