000031008 - DLP: Installation of 9.6 SP2 Patch2 Hotfix 1 and 9.6 SP2 Patch 3

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031008
Applies ToRSA Product Set: DLP
RSA Product/Service Type: Endpoint
RSA Version/Condition: 9.6 SP2 P2 HF1

IssueCustomer was provided a Hotfix for this RSA_DLP_Installer_9.6-SP2-P2-HF1_update_9.6.1202.11005 to solve the Endpoint hang caused by Microsoft Patch KB3045999 causes 
Customer needs to install RSA DLP 9.6 SP2 P3 and he needs to confirm if he can apply 9.6 SP2 P2 HF1 on top of 9.6 SP2 P3
ResolutionCustomer needs to install 9.6 SP2 P3 HF1
DLP hotfix 9.6-SP2-P3-HF1 was developed to provide defect resolution for the following issues:
- Microsoft Patch KB3045999 causes DLP Endpoints to hang
o    RSA DLP 9.6 SP2 P3 HF1 (zip archive) is delivered as these files:
o    RSA_DLP_Installer_9.6-SP2-P3-HF1_update_9.6.1203.11006.exe
o    ReadMe.txt

Obtaining Download