000030693 - Token fields are not displayed correctly in RSA Authentication Manager 8.x

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Dec 16, 2019
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Article Number000030693
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
IssueToken fields are not displaying correctly in the UI; for example, only the serial number column is displaying in Security Console > Authentication > SecurID Tokens > Manage Existing.
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If the context arrow is selected and the option to View or Edit is selected, all token details are displayed.
ResolutionToken columns token details are not displayed because the token display options were set to Hide.  To correct this, follow the steps below:
  1. From the Security Console, select Setup > System Settings > System Console Display Options.
  2. Under Token List Display, move the desired columns in Hide to Show in List as shown below:

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These settings apply to all pages where lists of SecurID tokens are displayed. The token serial number is required to be shown in token Table Columns and Search Criteria that are applicable to that page.