000030409 - User is unable to restart collection services from the Security Analytics UI

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030409
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: SA Security Analytics Server UI
RSA Version/Condition: 10.4.0.2
Platform: CentOS
O/S Version: 6
 
IssueCustomer in unable to restart collection services from the Security Analytics UI.
ResolutionThis issue can be resolved by using the following workaround.
  1. SSH into the LogDecoder/LogCollector

  2. NwConsole -c login localhost:50001 <login> <password> -c /logcollection/<collection> stop|start

    Example: NwConsole -c login localhost:50001 <login> <password> -c /logcollectoin/sdee stop|start
     

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